Groupe KColss
Development workshops
CAVi offers its partners advanced workshops, training courses, conferences, information sessions and seminars. What's more, these activities are also open to anyone wishing to improve their skills and enhance their future prospects.
Executive Secretary
JANUARY, 2025
Élaïs Hotel, Pointe-Noire
Workshop description
Attend the workshop "Executive Secretary Workshop: Boost Your Professional Skills!" hosted by Andréa Antoine, a Canadian coach with over 20 years of experience. This workshop will allow you to deepen your understanding of the role of executive secretary, learn how to effectively manage your schedule and priorities, and improve your communication, note-taking and report writing skills. You will discover strategies to optimize your department and become a valuable asset to your company.
Management and Customer Service
JANUARY 2025
BRAZZAVILLE ****
Workshop description
Our customer service and management development workshop is a unique opportunity to hone your skills and strengthen your brand image. By taking part in this workshop, you'll learn how to offer impeccable service that not only attracts new customers, but also keeps them coming back.
This workshop is led by experienced customer service coaches from Canada guaranteeing a diverse and international approach. These experts will share their knowledge and best practices, helping you to understand customer expectations and respond effectively and proactively. You'll develop strategies to continually improve your service, while maintaining a relationship of trust with your customers.
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Sales force
Date to be announced
Élaïs Hotel, Pointe-Noire
Workshop description
A company's sales force is an essential pillar of its commercial performance. Comprising all the people dedicated to selling products or services, this team's main mission is to increase the organization's sales and profits. To do this, they must not only attract new customers, but also strengthen the loyalty of existing ones by responding to their needs and adapting to changes in the company's offering.
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To guarantee the effectiveness of the sales force, it is crucial to master a number of sales techniques and achieve the objectives set. Motivating the sales team plays a key role in achieving these objectives. This workshop will enable you to implement strategies that raise performance standards, such as regular training, motivating incentives, and a corporate culture focused on recognizing effort and success. These elements increase salespeople's ability to sell a product, service or solution convincingly and effectively.
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The sales process comprises several key stages that every sales professional must master. It begins with identifying the customer's needs, presenting the offer persuasively, and ends with closing the deal using effective sales closing techniques. Mastering these steps is essential for any salesperson wishing to excel in his or her field and actively contribute to the company's success. Ultimately, a well-trained and motivated sales force is one of the most valuable assets for any organization seeking to stand out in the marketplace.
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Management and Customer Service
November 16th, 2024
Élaïs Hotel, Pointe-Noire
Workshop description
Our customer service and management development workshop is a unique opportunity to hone your skills and strengthen your brand image. By taking part in this workshop, you'll learn how to offer impeccable service that not only attracts new customers, but also keeps them coming back.
This workshop is led by experienced customer service coaches from Canada guaranteeing a diverse and international approach. These experts will share their knowledge and best practices, helping you to understand customer expectations and respond effectively and proactively. You'll develop strategies to continually improve your service, while maintaining a relationship of trust with your customers.
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Webinar - Quebec/Congo opportunities
September 19, 2024 (Past)
Online
Event description
Join CAVi and CTEQ - Centre de transfert d'entreprises du Québec to identify investment opportunities through the purchase or acquisition of small and medium-sized businesses in Quebec. This webinar will provide business start-up information, support measures and opportunities for immigrant entrepreneurs.
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Management / Customer service
Tuesday, July 9, 2024 (past)
Élaïs Hotel, Pointe-Noire
Workshop description
Our customer service and management development workshop is a unique opportunity to hone your skills and strengthen your brand image. By taking part in this workshop, you'll learn how to offer impeccable service that not only attracts new customers, but also keeps them coming back.
This workshop is led by experienced customer service coaches from Canada and England, guaranteeing a diverse and international approach. These experts will share their knowledge and best practices, helping you to understand customer expectations and respond effectively and proactively. You'll develop strategies to continually improve your service, while maintaining a relationship of trust with your customers.
The art of getting people talking about you digitally
July, 2, 2024 (Passé)
Pointe-Noire Chamber of Commerce
Workshop description
Maximize digital tools before embracing A.I.
Africa's micro, small and medium-sized businesses are being forced to adapt to the evolution of their digital environment. While the plunge into artificial intelligence is inevitable, it is salutary for the very small, small and medium-sized enterprise to master the digital paradigms for a successful transition to A.I.